Refund policy
At Salomé & Co., every piece is carefully handcrafted with love and intention. Due to the nature of handmade items, slight variations in color, texture, or finish are normal and part of what makes each piece unique.
Returns & Exchanges
- We accept returns and exchanges on unused, undamaged items within 14 days of delivery.
- To initiate a return, please contact us at [your email] with your order number and reason for return.
- Customers are responsible for return shipping costs unless the item arrives damaged or defective.
Non-Returnable Items
- Custom or personalized items (unless incorrectly made by us)
- Sale or clearance items
- Digital products
Refunds
- Once your return is received and inspected, we will notify you of its status.
- Approved refunds will be issued to the original payment method within 5–7 business days.
- Items not returned in their original condition may be subject to a partial refund or denial due to loss in value.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery and include photos of the item and packaging. We will gladly replace the item or issue a refund.
Additional Important Information
- Customers are responsible for verifying all personalization details at checkout, including spelling, colors, materials, and design selections. Personalized items made per customer request are non-refundable.
- Customers are responsible for providing the correct shipping address at checkout.
- Shipping delays caused by the carrier are outside of our control and are not eligible for refunds.
- Packages that are lost or damaged in transit may be eligible for replacement.